Cancellation, Return & Refund Policy

1. Company Information

• Company Name: Websequent Tech Private Limited
• Registered Address: F-501, Shashwat Zelous, Near Bhulabhai Park-3, Chandkheda, Ahmedabad, Gujarat – 382424, India
• GST: 24AAECW0103D1Z4
• Email: info@villestate.com
• Contact Number: 9510071429

2. Scope of Policy

This Policy governs:

• Cancellation of paid services
• Refunds for eligible transactions
• Handling of failed, duplicate, or erroneous payments

This Policy does not apply to property transactions, sale consideration, booking amounts, or any payments made directly between buyers, sellers, or brokers outside the Platform.

3. Nature of Services

• Payments made on the Platform are for technology and platform services only, such as listings, promotions, subscriptions, or other paid features.
• The Company does not guarantee successful sale, rental, or transaction of any property.
• Activation of paid services may be immediate upon successful payment.

4. Cancellation Policy

4.1 User-Initiated Cancellation

• Users may request cancellation of paid services before service activation, where applicable.
• Once a service is activated or delivered, cancellation requests may not be accepted.

4.2 Company-Initiated Cancellation

• User violates Terms & Conditions
• Payment is suspected to be fraudulent
• Listing or content violates applicable laws or Platform policies

5. Refund Policy

Refunds may be considered only under the following circumstances:

• Duplicate payment for the same service
• Payment deducted but service not activated due to technical error
• Transaction failure where amount is debited

Refunds are not applicable for:

• Change of mind after service activation
• Dissatisfaction with leads, responses, or outcomes
• Errors in property details provided by the user
• Services already consumed or partially used

6. Refund Process & Timeline

• Approved refunds shall be processed through the original payment method.
• Refund processing timelines are subject to payment gateway and bank policies.
• Typical refund timeline is 7–10 working days, which may vary.

7. Failed & Pending Transactions

• If a transaction fails but the amount is debited, the refund shall be initiated by the payment gateway automatically.
• Users are advised to wait for gateway timelines before raising a support request.

8. No Return of Services

As the Platform provides digital and service-based offerings, physical returns are not applicable.

9. Chargebacks & Disputes

• Users are encouraged to contact the Company before initiating chargebacks.
• Unjustified chargebacks may lead to suspension of user accounts.
• The Company reserves the right to contest fraudulent chargebacks.

10. Taxes

• Refunds, if any, shall be processed excluding applicable taxes where permitted by law.
• Tax treatment shall be as per applicable Indian tax regulations.

11. Limitation of Liability

• Delays caused by banks or payment gateways
• Losses due to incorrect user payment details
• Any indirect or consequential damages arising from refunds or cancellations

12. Policy Updates

The Company reserves the right to amend this Policy at any time. Changes shall be effective upon posting on the Website or Application.

13. Contact Information

For cancellation or refund-related queries, please contact:

Websequent Tech Private Limited
F-501, Shashwat Zelous, Near Bhulabhai Park-3, Chandkheda, Ahmedabad, Gujarat – 382424, India
Email: info@villestate.com
Phone: 9510071429

This Cancellation, Return & Refund Policy is governed by the laws of India, and courts at Ahmedabad, Gujarat shall have exclusive jurisdiction.